Moira is an experienced facilitator of adult and corporate learning with a degree in Communications and Psychology. She has over 20 years experience in business and Human Resource Development in a variety of industries. Over the past eight years she have been offering her expertise as a facilitator, skills consultant and developer of training material to many prestigious clients, including SMMEs, banking institutions, manufacturing companies and government sponsored Seta Learnerships. Her foundational expertise lies in the communication field but she has delivered programmes extensively on Customer Service, Time Management, Managing Diversity, Conflict Resolution and Contact Centre Skills, amongst others.
Moira has an approved Edexcel training centre in South Africa, called “Effective Training” – certified to run Effective Behaviours for Work programmes.
She has experience in facilitating disabled delegates, including visually impaired and deaf learners.
She has authored textbooks on Business Literacy and Customer Service currently being used by a variety of tertiary institutions in South Africa. Moira is an advocate of ‘lifelong learning’ and is enthusiastic, adaptable, organised and highly committed to the field she works in.
She films training DVDs for Boston City Campus, a tertiary learning institution, on a range of topics and has filmed over ten complete courses.